Cancellation Policy
At It’s A Garden Life Wellness & Spa, LLC, appointment times are reserved exclusively for each client. When you book an appointment, that time is set aside specifically for you and cannot be filled on short notice.
Cancellation and Rescheduling
- All cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment time.
- Cancellations made less than 24 hours before the appointment will result in the full service amount being charged.
- Failure to show up for your appointment without notice will be considered a no call, no show and will be charged 100% of the scheduled service.
- After two no call, no show occurrences, the client will be blocked from booking future appointment through our online booking system.
- If a client books an appointment using a credit or debit card with insufficient funds, and then cancels late or fails to show for the appointment, the client will be permanently blocked from online booking.
- Permanently blocked clients may only book future appointments by **prepaying in cash, in full, prior to the appointment**, subject to availability.
Late Arrivals
- Arriving late may result in a shortened service time to avoid impacting other clients.
- The full service fee will still apply regardless of shortened treatment time.
Acknowledgment
By booking an appointment with It’s A Garden Life Wellness & Spa, LLC, you acknowledge and agree to this Cancellation Policy.
This policy protects reserved appointment time, prevents misuse of the booking system, and ensures fair access to services for all clients.
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All Sales Are Final Policy
All sales at It’s A Garden Life Wellness & Spa, LLC are final. By completing a purchase or booking a service, you acknowledge and agree to the terms outlined below.
Services
- All spa services, treatments, and service packages are non-refundable once rendered.
- Prepaid services and packages are non-transferable and non-refundable.
- Missed appointments and late cancellations are subject to the spa’s cancellation policy and are not eligible for refunds.
- Results vary by individual, and no guarantees are made regarding specific outcomes from treatments.
Retail Products
- All skincare products, body care products, and retail items are final sale.
- Due to hygiene and safety standards, opened or used products cannot be returned or exchanged.
- Unopened products may be exchanged only in the event of a manufacturing defect reported within 7 days of purchase, with proof of purchase required.
- Product reactions may occur due to individual sensitivities; patch testing is the client’s responsibility.
Gift Cards and Promotions
- Gift cards are non-refundable and cannot be redeemed for cash.
- Promotional offers, discounts, and specials are final sale and cannot be adjusted after purchase.
- Complimentary or promotional services have no cash value.
Chargebacks and Disputes
- Any attempt to dispute a charge after services have been rendered or products have been received violates this policy.
- Clients are encouraged to contact the spa directly to address concerns prior to initiating a chargeback.
Acknowledgment
By booking an appointment, purchasing a product, or buying a gift card, you confirm that you have read, understood, and agreed to this All Sales Are Final Policy.
This policy is subject to change at the discretion of It’s A Garden Life Wellness & Spa, LLC without prior notice.
In summary, this policy protects the integrity of spa services, ensures fairness, and maintains high hygiene and safety standards while clearly setting expectations for all clients.